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By joining the American Red Cross you will touch millions of lives every year and experience the greatness of the human spirit at its best.

Are you ready to be part of the world's largest humanitarian network?

Join us-Where your Career is a Force for Good!

Job Description : Why Choose Us?

Why Choose Us?

As one of the nation's premier humanitarian organizations, the American Red Cross is dedicated to helping people in need throughout the United States and, in association with other Red Cross networks, throughout the world.

When you join our team, you have a direct impact on a meaningful mission, and you can help save lives every day. If you share our passion for helping people, join us in this excellent career opportunity .

Work where your career is a force for good.

We are committed to the diversity of our workforce and to delivering our programs and services in a culturally competent manner reflecting the communities we serve .

Our work environment is collaborative, respectful, and inclusive with a focus on building allyship and a culture of belonging that empowers all team members.

Come to learn, grow, and succeed while sharing your passion for making a difference .

The Red Cross supports a variety of cultural and community resource groups for employees and volunteers. From the Ability Network, our Asian American & Pacific Islander Resource Group, the Latino Resource Group, and Red Cross PRIDE, tothe Umoja African American Resource Group, our Veterans Resource Group, and the Women's Resource Group, these networks provide connections, mentoring and help give voice to important concerns and opinions.

At the American Red Cross, your uniqueness can shine !

WHAT YOU NEED TO KNOW (Job Overview) :

When you join our team as a Team Supervisor you will use your leadership, compassion and customer service skills to lead our blood collection team to going above and beyond ensuring that all donors have the best experience possible.

Our Team Supervisors drive for results and serve others with a high level of respect for our staff and the donors we value.

The Red Cross offers paid phlebotomy training with the ability to grow your skills and career within the nation's top humanitarian organization.

To learn more about the Blood Collection team and how we serve the community, watch this short video : rdcrss.org / lifesavingrole

WHERE YOUR CAREER IS A FORCE FOR GOOD (Key Responsibilities) :

Supervise blood collection staff at our Donor Center , including training and performance

Drive for results and to serve others with a high level of respect for customer service

Take the time to personally connect with donors - listen to their stories and help them understand the value of their donation

Contribute to a friendly and fun environment. Team up with your co-workers to keep our donors coming back again and again

The above statements are intended to describe the general nature and level of work being performed. They are not intended to be an exhaustive list of all responsibilities and duties required of staff so classified.

Scope

Balance production, customer service and compliance on a day-to-day basis to ensure integrity of the product and optimum donor experience.

As integral link between donors and ARCBS, portray a commitment to customer service by conveying and demonstrating a consistent style of professionalism.

Will have frequent external customer (donor and sponsor) contact.

Standard Schedule (Milford, Connecticut) :

To best meet the needs of our donors and community, staff work a variable schedule which may include early mornings, late nights, weekends and holidays .

Overnight travel may be required in some locations.

Schedule is provided 2-3 weeks in advance

Pay Information :

Salary based on experience

WHAT YOU NEED TO SUCCEED (Minimum Qualifications) :

Bachelor's degree OR a combination of education and work experience ( four to eight years of work experience in a related field) required

Minimum two years of supervisory / leadership experience

Customer service experience and effective verbal communication skills are required . Ability to effectively discuss procedures and medical issues with patients, families and physicians needed.

Ability to work a variable schedule including early mornings, late nights, weekends and holidays.

A current, valid driver's license with good driving record is required .

Operational flexibility is required to meet sudden and unpredictable needs. Physical requirements may include the ability to lift, push or pull heavy weights up and down ramps and stairs, good manual dexterity, the ability to sit or stand for long periods of time and adapt to long, irregular hours and frequent schedule changes is required .

Basic computer skills are required . Must be p roficient with Microsoft office applications.

Essential Functions / Physical Requirements

The duties above indicate the essential functions of the position. Operational flexibility is required to meet sudden and unpredictable needs.

Physical requirements may include the ability to lift up to 50lb, push or pull heavy weights, good manual dexterity, the ability to sit or stand for long periods of time and adapt to long hours and frequent schedule changes is required.

Employees work weekends and holidays.

Exposure levels are based on the essential functions as stated in this position description; however, in some instances, variances may occur due to the applicable nature of this position within a particular work site.

Therefore, the work site may determine the exposure level to be greater than or less than the below stated level.

This position is an exposure determination 1 in view of the fact that the position requires the incumbent work under conditions where the potential exists for the incumbent to make contact with blood or blood components as a result of splashes, spills, and / or needlesticks.

WHAT WILL GIVE YOU THE COMPETITIVE EDGE (Preferred Qualifications) :

Prior apheresis or dialysis experience

Prior leadership experience exceeding 2 years in healthcare setting

BENEFITS FOR YOU :

We take care of you, while you take care of others. As a mission-based organization, we believe our team needs great support to do great work .

Our comprehensive benefits help you in balancing home and work. With our resources and perks , you have amazing possibilities at the American Red Cross to advance the learn.

Medical, Dental Vision plans

Health Spending Accounts & Flexible Spending Accounts

PTO : B ased on FLSA status and tenure

Holidays : 11 paid holidays comprised of six core holidays and five floating holidays

401K with Company Match

Paid Family Leave

Employee Assistance

Disability and Insurance : Short Long Term

Service Awards and recognition

The American Red Cross requires new hires in this location or position be fully vaccinated against COVID-19 as a condition of Employment.

This means in this location or position you must be fully vaccinated against COVID-19 by the start of employment or seek an exemption.

If seeking an exemption, you will be required to submit documentation at the time of offer and your request must be approved prior to hire.

Apply now! Joining our team will provide you with the opportunity to make a difference every day.

The American Red Cross is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.

Interested in Volunteering?

Life's emergencies don't stop, and neither do American Red Cross volunteers, who represent more than 90 percent of our workforce to help prevent and alleviate human suffering.

You can make a difference by volunteering in a position that appeals to you and allows you to use your unique skills and talents.

The Red Cross relies on generous volunteers who give their time and talent to help fulfill our lifesaving mission.

Visit redcross.org / volunteertoday to learn more, including our most-needed volunteer positions.

To view the EEOC Summary of Rights, click here : Summary of Rights

Last updated : 2024-04-27